Customer Service Representative
3.
0 Hebron, OH Hebron, OH Full-time Full-time $32,000 - $33,000 a year $32,000 - $33,000 a year 11 days ago 11 days ago 11 days ago Company Description Delta Apparel, Inc.
, along with its operating subsidiaries, DTG2Go, LLC, Salt Life, LLC, and M.
J.
Soffe, LLC, is a vertically integrated, international apparel company that designs, manufactures, sources, and markets a diverse portfolio of core activewear and lifestyle apparel products under the primary brands of Salt Life, Soffe, and Delta.
Delta Apparel specializes in the design, merchandising, sales and marketing of a variety of casual and athletic products for men, women, juniors, youth and children at a wide range of price points through most distribution channels.
We market fashion apparel garments, headwear and accessories under our different brands, including Salt Life , Soffe , and our Delta brand.
In addition, we are a leading private label manufacturer, servicing top-tier global sportswear, lifestyle brands and retailers.
Job Summary The Customer Service Representative (CSR) is responsible for providing exemplary customer service to internal and external customers.
CSRs are required to leverage in-depth knowledge of company products, services, and systems to effectively communicate and assist customers and build customer relationships through open and interactive communication.
Essential Job Functions Manage and respond to inbound customer service-related inquiries Provide accurate and timely information related to various order statuses Accurately enter data orders from multiple sources Research, manage and process credits, allowances, return authorizations, order tracking, shipment issues and defective quality claims in accordance with department policies and procedures Work across various departments and teams to resolve customer issues Responsible for assisting with any website order issues Assist other CSRs in improving service levels, promoting teamwork and striving to accomplish departmental goals Provide timely feedback to Customer Service Manager regarding service failures or customer concerns Recommend systems or service methods to improve the customer experience Assist with special projects as needed Generate sales leads Job Requirements Competencies:
(Knowledge, Skills, and Abilities) Proficient in Microsoft Office and related products (esp Word/Excel) Must be self-motivated Must possess excellent verbal and written communications skills Must be detailed oriented, with a sense of urgency and focus on accuracy Ability to multi-task, prioritize and effectively manage workload
Experience:
3-5years customer service experience Education:
High school Graduate Industry specific certification or license:
Preferred Competencies, Education, and Experience See above.
Supervisory Responsibility No Supervisor Responsibility Work Environment position is in person in an inside climate-controlled environment.
Physical Demands The physical demand of the job includes bending, sitting, lifting, and typing.
Expected Work Hours and Job Type.
This is a fulltime Salary Non-exempt position.
Typical work hours are Monday through Friday 8:
30a.
m.
to 5:
00p.
m.
Overtime is expected on occasion.
Travel No Travel Job Benefits and Pay Information 401(k) 401(k) Matching Dental Insurance Health Insurance Vision Insurance Flexible Spending Account Health Savings Account Life insurance Paid Time Off Salary:
Salary is based on experience, pay frequency is Semi-Monthly, and there is a potential bonus pay for this position.
Equal Employment Opportunity The Company bases all employment decisions, including selection of employees and the job advancement of employees, on an individual's qualifications, aptitude, and experience for the position, as well as satisfactory references.
The Company does not discriminate with respect to terms and conditions of employment on the basis of a person's race, creed, color, religion, age, gender, genetic information, national origin, sex, uniformed service, veteran status, protected disability, or any other category protected under federal or state law.
This policy of equal employment opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, and all other terms and conditions of employment.
This job description is not designed to cover a complete listing of any possible activity, duty or responsibility of the employee.
Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Job Type:
Full-time Pay:
$32,000.
00 - $33,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Referral program Vision insurance Experience level:
2 years Shift:
Day shift Morning shift Weekly day range:
Monday to Friday Work setting:
Call center In-person Work Location:
In person Delta Apparel, Inc.
, along with its operating subsidiaries, DTG2Go, LLC, Salt Life, LLC, and M.
J.
Soffe, LLC, is a vertically integrated, international apparel company that designs, manufactures, sources, and markets a diverse portfolio of core activewear and lifestyle apparel products under the primary brands of Salt Life, Soffe, and Delta.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Hebron, OH Hebron, OH Full-time Full-time $32,000 - $33,000 a year $32,000 - $33,000 a year 11 days ago 11 days ago 11 days ago Company Description Delta Apparel, Inc.
, along with its operating subsidiaries, DTG2Go, LLC, Salt Life, LLC, and M.
J.
Soffe, LLC, is a vertically integrated, international apparel company that designs, manufactures, sources, and markets a diverse portfolio of core activewear and lifestyle apparel products under the primary brands of Salt Life, Soffe, and Delta.
Delta Apparel specializes in the design, merchandising, sales and marketing of a variety of casual and athletic products for men, women, juniors, youth and children at a wide range of price points through most distribution channels.
We market fashion apparel garments, headwear and accessories under our different brands, including Salt Life , Soffe , and our Delta brand.
In addition, we are a leading private label manufacturer, servicing top-tier global sportswear, lifestyle brands and retailers.
Job Summary The Customer Service Representative (CSR) is responsible for providing exemplary customer service to internal and external customers.
CSRs are required to leverage in-depth knowledge of company products, services, and systems to effectively communicate and assist customers and build customer relationships through open and interactive communication.
Essential Job Functions Manage and respond to inbound customer service-related inquiries Provide accurate and timely information related to various order statuses Accurately enter data orders from multiple sources Research, manage and process credits, allowances, return authorizations, order tracking, shipment issues and defective quality claims in accordance with department policies and procedures Work across various departments and teams to resolve customer issues Responsible for assisting with any website order issues Assist other CSRs in improving service levels, promoting teamwork and striving to accomplish departmental goals Provide timely feedback to Customer Service Manager regarding service failures or customer concerns Recommend systems or service methods to improve the customer experience Assist with special projects as needed Generate sales leads Job Requirements Competencies:
(Knowledge, Skills, and Abilities) Proficient in Microsoft Office and related products (esp Word/Excel) Must be self-motivated Must possess excellent verbal and written communications skills Must be detailed oriented, with a sense of urgency and focus on accuracy Ability to multi-task, prioritize and effectively manage workload
Experience:
3-5years customer service experience Education:
High school Graduate Industry specific certification or license:
Preferred Competencies, Education, and Experience See above.
Supervisory Responsibility No Supervisor Responsibility Work Environment position is in person in an inside climate-controlled environment.
Physical Demands The physical demand of the job includes bending, sitting, lifting, and typing.
Expected Work Hours and Job Type.
This is a fulltime Salary Non-exempt position.
Typical work hours are Monday through Friday 8:
30a.
m.
to 5:
00p.
m.
Overtime is expected on occasion.
Travel No Travel Job Benefits and Pay Information 401(k) 401(k) Matching Dental Insurance Health Insurance Vision Insurance Flexible Spending Account Health Savings Account Life insurance Paid Time Off Salary:
Salary is based on experience, pay frequency is Semi-Monthly, and there is a potential bonus pay for this position.
Equal Employment Opportunity The Company bases all employment decisions, including selection of employees and the job advancement of employees, on an individual's qualifications, aptitude, and experience for the position, as well as satisfactory references.
The Company does not discriminate with respect to terms and conditions of employment on the basis of a person's race, creed, color, religion, age, gender, genetic information, national origin, sex, uniformed service, veteran status, protected disability, or any other category protected under federal or state law.
This policy of equal employment opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, and all other terms and conditions of employment.
This job description is not designed to cover a complete listing of any possible activity, duty or responsibility of the employee.
Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Job Type:
Full-time Pay:
$32,000.
00 - $33,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Referral program Vision insurance Experience level:
2 years Shift:
Day shift Morning shift Weekly day range:
Monday to Friday Work setting:
Call center In-person Work Location:
In person Delta Apparel, Inc.
, along with its operating subsidiaries, DTG2Go, LLC, Salt Life, LLC, and M.
J.
Soffe, LLC, is a vertically integrated, international apparel company that designs, manufactures, sources, and markets a diverse portfolio of core activewear and lifestyle apparel products under the primary brands of Salt Life, Soffe, and Delta.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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